Community Health Choice recently implemented a new population health management system. Though this new system will ultimately enable us to better serve both providers and members, transitions can present challenges before the benefits are fully realized. We are pleased to let you know that we are now processing cases within established turnaround times. However, we do continue to experience higher-than-normal call volume. We are working diligently to finalize the system transition as quickly as possible, and greatly appreciate your patience and partnership.