Long Hold Times
We are currently experiencing technical difficulties with our phones and you may experience longer-than-normal hold times. We appreciate your patience as we aim to give everyone the best service.
Providers may Check Claim Status and Eligibility/Benefits either by phone or through the Provider Portal. For authorization of urgent/emergent services, please call 713.295.2294 for HHSC Members and 713.295.6704 for Marketplace Members. You can also email us at ProviderWebInquiries@CommunityCares.com.