Contact Community
All the important contact information you need, all in one place.
All the important contact information you need, all in one place.
Community Health Choice
4888 Loop Central Dr., Ste. 600
Houston, Texas 77081
Community Health Choice Texas, Inc.
4888 Loop Central Dr. Suite 600,
Houston, TX 77081
Provider Services
Monday – Friday, 8:00 a.m. – 5:00 p.m. Local: 713.295.2300 Toll-free: 1.888. 495.2850
Hours of operation: 24 hours a day, 7 days a week
Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Monday – Friday
8:00 a.m. – 5:00 p.m.
On certain holidays, calls will be handled by our automated phone system.
Prior Authorizations Fax: 713.295.7059
Notification of Admissions Fax:
713.295.2284
Clinical Submission Fax:
713.295.7030
Complex Care & Discharge Planning Fax:
713.295.7030
Toll-free: 1.800.531.2818
Inpatient Prior Authorizations Fax: 713.576.0932
Outpatient Prior Authorizations Fax: 713.576.0939
Toll-free Member Services: 1.866.844.4251
Toll-free Provider Services: 1.877.493.6282
Web site: www.fcldental.com
Toll-free: 1.866.333.2757
Web site: https://www.navitus.com/
Community Health Choice
4888 Loop Central Dr., Ste. 600
Houston, Texas 77081
Community Health Choice
2636 South Loop West, Ste. 125
Houston, Texas 77054
Community Health Choice Texas, Inc.
4888 Loop Central Dr. Suite 600,
Houston, TX 77081
Provider Services
Monday – Friday, 8:00 a.m. – 5:00 p.m. Local: 713.295.2300 Toll-free: 1.888. 495.2850
Hours of operation: 24 hours a day, 7 days a week
Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Monday – Friday
8:00 a.m. – 5:00 p.m.
On certain holidays, calls will be handled by our automated phone system.
Prior Authorizations Fax: 713.295.7059
Notification of Admissions Fax:
713.295.2284
Clinical Submission Fax:
713.295.7030
Complex Care & Discharge Planning Fax:
713.295.7030
Toll-free: 1.800.531.2818
Web site: https://visionbenefits.envolvehealth.com/
Inpatient Prior Authorizations Fax: 713.576.0932
Outpatient Prior Authorizations Fax: 713.576.0939
Toll-free Member Services: 1.866.844.4251
Toll-free Provider Services: 1.877.493.6282
Web site: www.fcldental.com
Toll-free: 1.866.333.2757
Web site: https://www.navitus.com/
Community Health Choice
2636 South Loop West, Ste. 125
Houston, Texas 77054
Physicians of all disciplines are invited to participate including:
Physicians should complete the Texas Standardized Application (TSA). In addition to the TSA, the physician will also provide the following attestations upon initial credentialing:
Physicians must submit the names of at least two physicians who will provide cross coverage for applicant. Physicians who are selected by the applicant as providing cross coverage must be credentialed by Community and complete and submit an application form as well as fulfill requirements of 1-8 above.
Mid-Level Practitioners include the following disciplines:
Allied health professionals who care for Community Members exclusively under the supervision of a credentialed physician are not contracted individually by Community and will not be named in any Member publication. However, Community will confirm the validity of the allied health professional’s license, obtain primary verification that adequate training has been completed, and verify that no previous sanctions have been taken against the Provider by Medicare/Medicaid. Furthermore, Community will obtain documentation that the supervising physician has secured appropriate malpractice coverage for the employed practitioner if he/she is not independently insured.
Certified Midwife:
Certified Nurse Midwife:
Health delivery organizations as defined by the National Committee for Quality Assurance (NCQA) include, but are not limited to:
The credentialing standards of participation for health delivery organizations have been developed in conjunction with NCQA and URAC standards to accomplish a judicious selection process in order to maintain and improve network selection. Community is not only responsible for the review and selection of accredited institutions, but also has the responsibility for assessing the safety of the physical environment and quality of health care provided to Members by non-accredited institutions. In the case of non-accredited institutions where the Health Plan is required to perform a site visit, the health plan may substitute a CMS review as a site visit if available. In the event that a CMS site visit is not available or was not conducted, pre-contractual site visits will be completed, based on accreditation status, i.e., non-accredited hospitals, home health agencies, skilled nursing facilities, and free-standing surgical centers. For organizations accredited by a recognized body, participation is determined primarily on the basis of accreditation status. A site assessment may be recommended at the discretion of the medical director. For non-accredited hospitals, home health/infusion therapy, skilled nursing facilities, free-standing surgical centers, and all other types of non-accredited organizations recruited to care for Community Members within their facilities, in addition to facility licensure and the review of policies and procedures for verifying the licenses of key personnel, a review of the care site using the attached assessment tool and interviews with key personnel or a CMS site review report, and evaluation of data collected such as quality improvement (QI) and utilization management (UM) plans, are the basis for determining participation with Community. In the event Community elects to contract with a health delivery Provider other than those aforementioned, Community will ensure, prior to contracting, that the Provider has met all state and federal licensure requirements and is free from any Medicaid/Medicare sanction activity. All health delivery organizations requesting participation with Community must either be Medicare-/Medicaid-approved Providers and suppliers or provide evidence of eligibility. Accreditation by a recognized body, i.e., JCAHO, AAAHC, and CARF, does not constitute a criterion for acceptance in the health plan’s network of health delivery organizations.
If a site visit is conducted, in lieu of collecting licenses of all key personnel as part of the review, policies and procedures outlining the verification process may be reviewed on-site and documented.
If non-accredited, explanation for non-accreditation must be provided to include time frame in which the facility intends to seek accreditation.
Site visit assessment must be conducted for all non-accredited home health agencies/infusion therapy, hospitals, free-standing surgical centers, skilled nursing facilities.
Hospital-based specialties are identified as follows:
Radiology
Anesthesiology
Pathology
Neonatology
The specialty Providers listed above who practice exclusively in a hospital setting do not require completion of the same credentialing process as other independent practitioners, in accordance with NCQA and URAC guidelines. However, if the above mentioned specialists provide services to patients outside the hospital, e.g., skilled nursing facilities, outpatient surgery centers, urgent care centers, free-standing emergency rooms, or any other type of ambulatory setting, full credentialing must be completed prior to granting/renewing privileges of participation in Community’s delegated network.
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice