Thank you for visiting Community Health Choice's (CHC's) web site. We want to assure you that when you visit our web site, we will protect any confidential personal information you may share with us. We will not collect any personal information about you unless you provide that information to us voluntarily. If you do provide us with personal information, we will not sell, license, or transmit that information outside of CHC, unless you authorize us to do so or we are required to do so by law. In addition, we may disclose information to companies that we have contracted with in order to assist us in administering or providing services for our health benefit plan. If we disclose any personal information, it will be in compliance with applicable laws and regulations and we will require the recipient to protect the information and use it only for the intended purpose.
Personally Identifiable Information
Personally identifiable information means data that is unique to an individual, such as name, address, telephone number, Social Security Number, Member or Provider ID number or date of birth. From time to time, we may request personal information from you through our web site in order to deliver requested information or materials to you or respond to your questions. Members, physicians, and other health care Providers in CHC's network have the ability to register in a secured area. This registration allows us to tailor the information sent to you.
You may e-mail us with any question or comment you have concerning CHC. CHC handles all e-mail correspondence with personal information confidentially. Once we receive your e-mail, we will assign it to the most appropriate person capable of handling your question. We will not share your e-mail with anyone who is not involved in answering your question.
Please note that e-mail correspondence on the Internet may pass through public and private networks and may be accessed and viewed by other Internet users, without your knowledge or permission. For this reason, we recommend that you do not send us any confidential information via e-mail. If you wish to send us confidential information, we ask that you either call our Member Services Department at 713-295-2294 or 1-888-760-2600 or mail us the information at: Community Health Choice, Inc. 2636 West Loop South, Suite 700 Houston, Texas 77054.
Aggregate Information; Use of Internet Cookies
In order to keep improving our web site, we collect certain information in aggregate from the users of our web site. This information does not identify you personally, but allows us to determine the total number of people visiting our site and what pages they are most often visiting. Using this information, CHC can determine which pages receive the most Internet traffic and that helps us make our site as user-friendly as possible.
We also collect information on our site through the use of "cookies." A cookie is a small element of data that we can transfer to your computer's hard drive that tells us if you are a repeat user, what pages best serve you and allows you easier access when you return to our site. The cookie does not track any personal information about you, such as name, address or telephone number. Most computer browsers allow you to accept or reject cookies when a site is about to deposit a cookie file.
Internal Security Procedures
CHC is committed to making sure that the information you share with us is confidential and secure. We protect your information using Secure Socket Layers (SSL), a process that allows only authorized personnel to access your personal information. All authorized personnel must abide by CHC's security and confidentiality policies.
Links to Other Websites
Updates to Privacy Statement
We may change the contents of this statement from time to time due to state or federal law changes or changes CHC may implement to ensure greater confidentiality and security.