Electronic Visit Verification (EVV)

General Information

EVV is a computer-based system that electronically verifies that service visits occur and documents the date and time service delivery begins and ends. Please use this page as a reference for Community Health Choice Providers.

Most current as of September 5, 2024

EVV Alerts

This section provides EVV alerts on changes or updated information specific to Community and HHSC.

Community Health Choice

Texas Health and Human Services Commission (HHSC)

EVV Training Schedule and Materials

This section provides EVV training materials and training schedules specific to Community and Texas Health and Human Services Commission (HHSC).

Community Training Information

Upcoming trainings will be posted here.

HHSC and TMHP Training Information

EVV Policies and Procedures

This section provides EVV policies and procedures specific to Community and HHSC.

Community complies with all of HHSC’s EVV policies and procedures.

EVV Provider Policy Handbook

EVV Compliance

EVV Claims and Billing

EVV Visit Maintenance (VM) Unlock Request Information

This section contains information for visit maintenance unlock requests.

Email the form above secured to: [email protected]
Step by Step Instructions:
Visit Maintenance Unlock Request Job Aid from HHSC

EVV Quarterly Compliance Reviews

This section contains Community’s quarterly summary of the EVV Compliance Reviews.

Documents will be posted as they become available.

For Assistance Contact Us:

Email: EVVProvider@Community
HealthChoice.org

Phone: 713.295.2295

Contact your Provider Engagement Representative

For HHAeXchange Technical Support:

Email:
[email protected]

Phone: 833.430.1307

Submit requests through our Client Support Portal

For EVV Proprietary Systems Support:

Email: [email protected]

Phone: TMHP Contact Center 800.925.9126 (Option 6)

EVV Contact Information Guide for Program Providers and FMSAs

EVV Contact Information Guide for CDS Employers

Provider Resources

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice