Provider Services

Medicaid Hours
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Saturday/Sunday/Holidays, 9:00 a.m – 12:00 p.m.

CHIP Hours
Monday – Friday, 6:00 a.m. – 6:00 p.m.
Saturday/Sunday/Holidays, 9:00 a.m – 12:00 p.m.

Phone
713.295.2295 or 1.888.760.2600

Website
https://provider.communityhealthchoice.org/resources/

Email
[email protected]

Physical Health

Fax Numbers

Prior Authorizations 
713.295.2283

Transplant Prior Authorization Requests and Clinical Submission
713.295.7016

Notification of Admissions
713.295.2284

Clinical Submission
713.295.7030

Complex Care & Discharge Planning
713.295.7030

Retrospective Review
713.576.0937

Vision Services

Envolve Vision

Toll-free
1.800.531.2818 (Medicaid/CHIP)

Website
https://visionbenefits.envolvehealth.com/

Behavioral Health

Fax Numbers

Inpatient Prior Authorizations
713.576.0932

Outpatient Prior Authorizations
713.576.0931

Dental (Under 21)

DentaQuest

Toll-free
1.800.516.0165

Website
www.dentaquest.com

MCNA

Toll-free
1.800.494.6262

Website
www.mcnatx.net

Dental (Over 21)

FCL Dental

Toll-free
1.877.493.6282

Website
www.fcldental.com

Pharmacy

Navitus Health Solutions

Toll-free
1.877.908.6023

Website
https://www.navitus.com/

Provider Services

Contact Information

Monday – Friday, 8:00 a.m. – 5:00 p.m.

Phone

Local:  713.295.2300 Toll-free: 1.888. 435.2850

Website
https://provider.communityhealthchoice.org/resources/

Email
[email protected]

24-hour Nurse Hotline

• Toll-Free: 1.800.206.9052 | TTY 7-1-1 for Hearing-Impaired
  Hours of operation: 24 hours a day, 7 days a week
• Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.

Physical Health

Fax Numbers

Prior Authorizations
713.848.6957

Notification of Admissions
713.848.6957

Concurrent Review and Discharge Needs
713.848.6957

Vision Services

Envolve Vision

Customer Service Toll-free: 1.844.686.4358

Network Management Toll-free: 1.800.531.2818

Website
https://visionbenefits.envolvehealth.com/

Behavioral Health

Fax Numbers

Inpatient Prior Authorizations
713.576.0932

Outpatient Prior Authorizations
713.576.0931

Behavioral Health Case Management Fax
713.576.0933

Behavioral Health Inpatient Discharge Fax
713.848.6941

Dental

FCL Dental

Toll-free
1.866.844.4251

Website
www.fcldental.com

Pharmacy

Navitus Health Solutions

Toll-free
1.877.908.6023

Website
https://www.navitus.com/

Provider Services

Contact Information

Monday – Friday
8:00 a.m. – 5:00 p.m.

On certain holidays, calls will be handled by our automated phone system.

Phone
713.295.5007 or 1.833.276.8306

Website
https://provider.communityhealthchoice.org/resources/

Email
[email protected]

Physical Health

Fax Numbers

Prior Authorizations 
713.295.7059

Transplant Prior Authorization Requests and Clinical Submission
713.295.7016

Notification of Admissions
713.295.2284

Clinical Submission
713.295.7030

Complex Care & Discharge Planning
713.295.7030

Retrospective Review
713.576.0937

Vision Services

Envolve Vision

Toll-free
1.800.531.2818

Website
https://visionbenefits.envolvehealth.com/

Behavioral Health

Inpatient Prior Authorizations
Fax: 713.576.0932

Outpatient Prior Authorizations
Fax: 713.576.0939

Dental Services

FCL Dental

Toll-free Member Services
1.866.844.4251

Toll-free Provider Services
1.877.493.6282

Website
www.fcldental.com

Pharmacy

Navitus Health Solutions

Toll-free 
1.866.270.3877

Website
https://www.navitus.com/

Provider Services

Monday – Friday
6:00 a.m. – 6:00 p.m.

Saturday/Sunday/Holidays
9:00 a.m – 12:00 p.m.

Phone
713.295.6704 or 1.855.315.5386

Website
https://provider.communityhealthchoice.org/resources/

Email
[email protected]

Physical Health

Fax Numbers

Prior Authorizations
713.295.7019

Transplant Prior Authorization Requests and Clinical Submission
713.295.7016

Notification of Admissions
713.295.2284

Clinical Submission 
713.295.7030

Complex Care & Discharge Planning
713.295.7030

Retrospective Review
713.576.0937

Vision Services

Envolve Vision

Toll-free
1.800.531.2818

Website
https://visionbenefits.envolvehealth.com/

Behavioral Health

Fax Numbers

Inpatient Prior Authorizations
713.576.0932

Outpatient Prior Authorizations
713.576.0930

Pharmacy

Navitus Health Solutions

Toll-free
1.866.333.2757

Website:
https://www.navitus.com/