- Visit Maintenance
- EVV Visit Transaction Rejection Guide from TMHP
- Visit Maintenance Unlock Request Template for Program Providers and FMSAs or CDS Employers
EVV is a computer-based system that electronically verifies that service visits occur and documents the date and time service delivery begins and ends. Please use this page as a reference for Community Health Choice Providers.
Most current as of January 3, 2025
EVV Compliance Grace Period Ends Dec. 31 – Usage Score Impacts Reminder
EVV PSO Operational Readiness Review (ORR) Sessions Updates
Electronic Visit Verification (EVV) Alternative Device Reduction Schedule
EVV Policy Handbook Revisions Effective September 12, 2024
EVV Compliance Grace Period Ends Dec. 31
Program and Service Requirements Schedules Available in EVV System
State of Texas Access Reform (STAR+PLUS) Authorization for Services that Require the Use of EVV
EVV Policy Reminder for Severe Weather
Reminder About EVV Home Phone Landline Requirements
Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline July 15, 2024
EVV Compliance Grace Period Extended for Personal Care Services to Dec. 31, 2024
EVV PSO 2024 Onboarding Schedule and Enrollment Available on TMHP EVV Proprietary Systems Webpage
Updates to the EVV Visit Maintenance Processes Hold for Dates of Service Prior to Go-Live Date
EVV Alternative Device Phase-Out Schedule for Public Comment – Due by May 15
New EVV Visit Transaction Rejection Codes to Begin April 1
EVV Claims Matching Resumes April 1, 2024; Unmatched EVV Claims will Deny for Payment
Updates to HHAeXchange Training Resources for EVV Program Providers and FMSAs
EVV Claims Matching Bypass from Jan. 1 to March 31
EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV
Reminder: About EVV Home Phone Landline Requirements
EVV Program Providers, FMSAs and CDS Employers Must Act Now
EVV Program Providers and FMSAs Must Download Visit Data by Dec. 22
Discontinuation of EVV Free Text Reviews
HHAeXchange Electronic Visit Verification (EVV) Training Resources Available
HHCS Providers and FMSAs Must Submit EVV HHCS Claims to TMHP Effective Dec. 1, 2023
EVV Cures Act Home Health Care Services (HHCS) Onboard Now
Reminder: Prepare for EVV Cures Act Home Health Care Services Implementation
Register for the Texas EVV HHAeXchange Town Hall Webinars
HHAeXchange Electronic Visit Verification (EVV) Training Resources Available
EVV Transition – You Must Take Action Now!
Electronic Visit Verification (EVV) Alternative Device Policy Effective October 1, 2023
Electronic Visit Verification (EVV) Data Conversion and Access to HHAeXchange
Programs, Services and Service Delivery Options Required to Use EVV
EVV Policy Updates Now Available for Alternative Devices
Qualifications and Ordering an EVV Alternative Device Policy
EVV Take Action Now: Onboard with HHAeXchange
EVV Systems AuthentiCare and Vesta Available for Use Through Sept. 30, 2023
Electronic Visit Verification Contract Awarded to Accenture and HHAeXchange – Brief Notice
EVV Program Providers, FMSAs and CDS Employers Must Act Now
EVV Program Providers and FMSAs Must Download Visit Data by Dec. 22
Discontinuation of EVV Free Text Reviews
HHAeXchange Electronic Visit Verification (EVV) Training Resources Available
HHCS Providers and FMSAs Must Submit EVV HHCS Claims to TMHP Effective Dec. 1, 2023
EVV Cures Act Home Health Care Services (HHCS) Onboard Now
Reminder: Prepare for EVV Cures Act Home Health Care Services Implementation
Register for the Texas EVV HHAeXchange Town Hall Webinars
HHAeXchange Electronic Visit Verification (EVV) Training Resources Available
EVV Transition – You Must Take Action Now!
Electronic Visit Verification (EVV) Alternative Device Policy Effective October 1, 2023
Electronic Visit Verification (EVV) Data Conversion and Access to HHAeXchange
Programs, Services and Service Delivery Options Required to Use EVV
EVV Policy Updates Now Available for Alternative Devices
Qualifications and Ordering an EVV Alternative Device Policy
EVV Take Action Now: Onboard with HHAeXchange
EVV Systems AuthentiCare and Vesta Available for Use Through Sept. 30, 2023
Electronic Visit Verification Contract Awarded to Accenture and HHAeXchange – Brief Notice
This section provides EVV training materials and training schedules specific to Community and Texas Health and Human Services Commission (HHSC).
Upcoming trainings will be posted here.
This section provides EVV policies and procedures specific to Community and HHSC.
Community complies with all of HHSC’s EVV policies and procedures.
This section contains information for visit maintenance unlock requests.
For Assistance Contact Us:
Email: EVVProvider@Community
HealthChoice.org
Phone: 713.295.2295
Contact your Provider Performance Manager
For HHAeXchange Technical Support:
Email:
[email protected]
Phone: 833.430.1307
Submit requests through their Client Support Portal
For EVV Proprietary Systems Support:
Email: [email protected]
Phone: TMHP Contact Center 800.925.9126 (Option 6)
EVV Contact Information Guide for Program Providers and FMSAs
Provider Resources
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
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